Return Policy
Overview
At LightTopic, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes items may need to be returned. We are here to facilitate the process and offer you the best possible solutions.
Return Eligibility
- Time Frame: You can return most items within 30 days of the original purchase.
- Condition: Items must be returned in the original manufacturer’s packaging, and in the same condition as when received.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Non-returnable Items
Some items cannot be returned, including:
- Customized products
- Final sale items
- Perishable goods
- Gift cards
Return Process
- Contact Us: To initiate a return, please contact us at [email protected] or call our hotline at 202-263-0832.
- Shipping: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, typically within 7-10 business days.
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Exchange: If you are looking to exchange an item for a different one, please mention this when you contact us. The exchange is subject to availability of the new item.
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Return Shipping Costs: The cost of return shipping will be borne by you unless the item is defective or the return is a result of our error. In such cases, we will cover the return shipping costs.
Restocking Fee
A restocking fee may be applied to certain returns; this will be clearly communicated at the time of the return process.